Norwalk hires new director of communications after four years


NORWALK—Beginning next month, the person behind screen sharing updates and answering questions on Norwalk’s social media pages will change, as the city searches for a new communications director.

Norwalk communications director Josh Morgan will step down from his nearly four-year role to serve as chief communications officer for a state agency. Morgan’s last day is January 28.

Morgan served as the city’s first director of communications, after Mayor Harry Rilling expanded the role in 2018.

The communications director position, posted on the city’s website Jan. 3, is open and accepting applications through Jan. 24.

The full-time position, which has an annual salary of $89,282 to $116,751, includes duties such as planning and implementing the city’s communications strategy to disseminate information to the public, writing of press releases and management of the city’s social media pages, as per the job description. .

The purpose of the position is to ensure that “all citywide communications are strategically positioned, consistent, accurate, and represent the goals and objectives of the City of Norwalk.”

Although Morgan did not specify which state agency he will work for, he said the move was not planned.

“It’s kind of one of those weird things. Opportunities arise when you’re not necessarily looking for them,” Morgan said. “I saw this opportunity and decided to throw my hat in the ring, without thinking too much about it, and I was lucky to get the job. It’s not like I was actively looking or chasing .

Morgan has been with the city since May 2018 and previously worked as a communications manager for Planned Parenthood and a reporter, according to his LinkedIn profile.

“The mayor understands the importance of the position,” Morgan said.

Rilling will begin interviewing candidates to fill the position as soon as possible after the application period ends, Morgan said.

Until a new communications director is chosen, Rilling’s chief of staff, Laoise King, will take over Morgan’s duties, he said.

“Four years ago, I decided the city needed to do a better job of communicating with our residents. I created the position of director of communications and named Josh (Morgan) as the first person to fill that position,” Rilling said. “Josh has exceeded my expectations in every way. His contribution has never been clearer than during the pandemic where he has played the critical role of sharing information on case rates, counseling, vaccination clinics, testing opportunities, as well as directing residents to food and other resources.

While in Norwalk, Morgan helped launch the city’s Instagram page and helped increase the city’s social media following by about 10,000 people from January 2018 to July 2020, according to city documents.

The number of impressions (or times content was shown to a user) for Norwalk’s social media posts increased from approximately 65,000 to 391,000 over the same period.

He also helped make Norwalk’s content more accessible, ensuring that advertisements for city events and political news were displayed in Spanish, English and Haitian Creole, according to the documents.

“The city is better for its time here,” Rilling said.

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