Yost reaches settlement with Frontier Communications for “unreliable service”

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COLUMBUS, Ohio (WDTN) – Ohio Attorney General Dave Yost has reached a settlement agreement with Frontier Communications to improve the quality of Internet coverage in underserved areas of Ohio.

The regulations also require the carrier to stop overcharging customers for “unreliable service.”

The settlement comes after an investigation into Frontier’s sales and advertising practices, specifically related to the internet services they offer and sell in Ohio. Yost discovered that the provider charged customers prices for certain levels of internet speeds that they knew could not be achieved.

“Reliability is something all Ohioans especially need when it comes to their Internet,” Yost said. “It’s just as important that they get what they pay for, and this deal rectifies both and is a big win for Frontier customers. “

According to Yost, Frontier provides service to more than 84,000 residential customers in Ohio. As part of the deal, Frontier is funding upgrades to its Internet infrastructure to provide or improve existing services in Ohio.

Ohio residents who suspect unfair trade practices should contact the Ohio Attorney General’s Office at www.OhioProtects.org or 1-800-282-0515.


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